Director - Technical Support
Manages technical service-related operations for the organization.
Oversees the work of IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.
Oversees IT support department staff, including education and training.
Ensures that physical inventory levels are monitored and replenished as needed.
Responsible for designing and implementing improved process or operational policies.
Recommends changes to products or services to fulfill customer needs.
Manages subordinate staff in the day-to-day performance of their jobs.
Ensures that project/department milestones/goals are met and adhering to approved budgets.
Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
Organizes support, troubleshooting, and repair for IT equipment and networks
Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
Advises human resources colleagues on staffing needs and participates in the hiring and training process
Manages departmental budget and tracks spending on equipment and staff
Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
Attends and presents at trade shows and technology showcases to remain up-to-date regarding new developments
Follows up on and takes responsibility for unresolved issues or escalations
Min. 2 years of experience in Managerial Level/ Supervisor Position
Knowledge of Printer and Photo Copy solution, Projector, Router, PABX, POS, Networking, CCTV, Server
Experience in total dissemble and assemble of products
Should be able to understand service manual and technical documents to resolve the issues accordingly
Experience in handling and supervising support ticket and support issues
Experience in ERP Software will be added benefits