Technical Support Assistant - Kaspersky

Kathmandu, Nepal

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Job Category

Assistant - Kaspersky Support

Job Level / Post

Entry-level

No. of Vacancy

1

Job Type

Full-time

Job Location

Kalanki, Kathmandu

Salary Range

Up to Rs. 40,000.00

Minimum Contract

Min. 1 year

Academic Degree

BCA, BIT, BIM, any IT Related

Experience

Min. 6 Month of experience in related field

Priority Location

within 5 KM of Kalanki Area

Priority Others

2-Wheeler License with Vehicle

Apply Before (Deadline)

25th November, 2020


Note: 

We are also looking for an eligible candidate for the position of Kaspersky Technical Support - Manager. If you  are more suited to the position, please follow this link here.

View Job Requirements
 

Job Description:

- Installation / Troubleshoot / Implementation of Kaspersky Products.

- Training & Consultant of Kaspersky Products.

- Handling Support Tickets and Close Tickets

- Provide support via Chat, Phone, Remote and Field visit

- Research and provide support of issues

- Prepare report (Weekly, Monthly, Quarterly and Yearly) as per management needs.

- Attend Training through Webinar, Webcast or conference.

- Participate in IT Seminar, IT Expo and Cyber Security related events.


Preferred Knowledge:

- General knowledge on Anti virus, Internet Security, Total Security Knowledge

- Knowledge on Gateway, DNS, IP, Subnet Mask, VPN, VLAN, Firewall, Networking, Cyber Security, Hacking

- Knowledge on Operating System Windows Workstation, Windows Server, Linux Server / Workstation, Mac

- Capacity of Listening to Customer Complaint

- Telephone / Chat / Support Mannerisms

- Self-study and research for unknown issues

- Leadership & Communication Skill

- Data and OS Backup, Restore and Migration

- Remote Boot, Remote Installation of OS, Remote Access

If you think you meet the requirements and interested for this position please

Apply Now